Thanks for shopping at https://hand2noteguide.com.
Please note that we do not sell physical goods, only digital products, and services. Specific refund conditions for different products and services are described below.
We offer a money-back guarantee for the purchases made in HUD&Popup Store. Some items have specific return policies described below.
For the "Essential one for Spins" package: if a customer used a free trial period before the purhase, the refund option is only available when there is a technical issue that can't be solved by the package developer or Hand2Note support team. However, the people who haven't used a free trial option can get a full refund within 14 calendar days of the purchase.
For the "TANK" brand products refund is provided on the following conditions: within the first 7 days after purchase, you can get a 100% refund. Within the next 7 days, 80% refund.
For all the other items in the Store, we offer a full refund within 14 calendar days of the purchase. The same conditions are relevant for the "Buy H2N License with 10% discount" service.
After the 14-day period, you will no longer be eligible and won't be able to receive a refund for any product or service.
Starter Pack, Custom HUD order, and Coaching services are non-refundable.
The sale of video courses is carried out through the Teachable platform. The refund policy for the video courses is described on their website.
If you have any additional questions or would like to request a refund, feel free to contact us.